Client Feedback

FactWorks is the serious market researcher’s friend. At its core, the company excels in terms of research design and advanced analysis, but it likewise stands out for its integrity, dedication, client service ethic, structured thinking, and storytelling capabilities. For high visibility, business-critical custom research projects, FactWorks is always my first option.

David Spievack, VP Research and Analytical Services, VISA


I've had the pleasure of working with FactWorks at three different client-side companies.  FactWorks has consistently been top of mind as a research partner because of the excellent teams that they have assigned to my research studies.  They are extremely quality minded, thoughtful, and adaptive in their approach to research design, analysis, and reporting deliverables.  I greatly appreciate their partnership spirit and the value-added insights they provide.

Rob Kahn, Head of Advertiser Satisfaction, Facebook

In February 2016, Facebook, the OECD and the World Bank launched the Future of Business Survey - a global, monthly survey of small and medium-sized businesses. We are extremely grateful for FactWorks’ partnership on this effort.  Their skill, expertise, and responsiveness has helped the project succeed, and we are looking forward to growing this initiative with them in the future.

Molly Jackman, Public Policy Research, Facebook

The team from FactWorks has been critical in helping us scale our research strategy for the Future of Business survey. Our account manager has provided tireless support and analytical insight to ensure that our academic publications are completed in a fashion that meets the needs of our partners and the timeliness of our organization. Their customer service and dedication to client success is first rate. 

Laura McGorman, Public Policy Research, Facebook

I have received excellent service from FactWorks on our Customer Experience tracker which is a key piece of research for the Skype team.  The team at FactWorks are really approachable, pay attention to detail and always go the extra mile. I would recommend them without hesitation.

Rachel Cassidy, Research Manager, Skype

The advice and support we received on our conjoint studies was absolutely excellent: FactWorks knows what they are doing. The results of the studies were integral to configuring and pricing our new product. FactWorks has been an extremely reliable partner for many years and has delivered successful projects with outstanding commitment and customer focus.

Christine Möller, Manager Customer Insights Germany, eBay

Thanks to FactWorks‘ deep expertise in market research we were able to design our new service based on customer insights and ensure its introduction to the market was a great success.

Volker Wohlfarth, VP Customer, ImmobilienScout24

I would like to thank you especially for your contribution and commitment to the project over the past few months. The schedule was tight but you delivered on time and quality and had an important contribution to the success of this large-scale project which you were part of.

Paul Dermarkar, Future Projects Engineer, Airbus

In my previous company, I worked extensively with FactWorks on a multi-country customer satisfaction program. Due to their strong analytical background and dedication to get the best outcome for me as their client, their team felt like an extended part of my internal insight function. It was a pleasure working with them and I would highly recommend them.

Kevin MacDonald, Head of Insight, Broadband and Voice, British Telecom

I have had the pleasure of working with factworks on a project with a very tight timeline over Christmas. factworks was very efficient in setting up the team, providing a project plan and getting the necessary IT support live. During the project factworks kept us updated on a weekly basis. The insights and details, as well as the management summary provided by the team helped us to achieve our set goals. It was a pleasure to work with factworks and I would highly recommend them anytime.

Joerg Feldheim, Managing Director, Volkswagen Financial Services | Rent-a-Car 

FactWorks has been an excellent partner for developing and implementing long-term measurement tools for our marketing activities in a lean and reliable way.

Iskra Velichkova, Senior Brand Manager, eBay Kleinanzeigen


Global Reach

Global industry leaders, DAX-30 and Fortune 500 companies, as well as innovative start-ups rely on our market research competence and expertise in Germany, Europe and the United States. One in two of our projects have an international context. The map below shows the countries in which FactWorks has already conducted research project for our clients.


Already right after its formation FactWorks has started to serve international clients with a focus on companies based in the Silicon Valley. In order to better serve our growing customer base in the Valley and North America we have decided to open our new office in San Francisco in 2012.


Our Customers Drive Our Growth

The steady growth of our business is almost exclusively the result of satisfied clients who continue to expand their partnerships with us and refer us to others. Since we respect the privacy of our clients, the list below only shows a selection of our current client list:

Financial Services


Automotive Industry




Consumer Goods


IT and Telecommunications


Investment Goods



San Francisco


FactWorks GmbH Phone: (0 30) 52 68 04 55 - 0
EUREF-Campus 10-11 Fax: (0 30) 52 68 04 55 - 66
10829 Berlin Email: info@FactWorks.com
Germany Campus-Plan
FactWorks LLC Phone: +1 650 242 4439
777 Mariners Island Boulevard Email: us-info@factworks.com
Suite 750  
San Mateo, CA 94404  


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